CANCELLATION POLICY

For Public City Tours:


We accept payments by PayPal, cash, and money order. Your tour can be cancelled for a full refund up to two hours before your service.
 

For Public Day Tours:
 

We accept payments by PayPal, cash, and money order and require the tour to be paid in full up front.

 

If you cancel your tour:

 

  • More than 48 hours prior to your tour departure, a full refund will be applied minus a $25 non-refundable administrative fee per passenger.

  • Within 48 hours prior to your tour departure date, 50% of your tour value will be refunded.

  • Within 24 hours prior to your tour departure date, your tour is 100% non-refundable.

 

For Public Overnight Tours:
 

We accept payments by PayPal, cash, and money order and require the tour to be paid in full up front.

 

If you cancel your tour:

 

  • More than seven days prior to your tour departure, a full refund will be applied minus a $25 non-refundable administrative fee per passenger.

  • Within seven days prior to your tour departure, 50% of your tour value will be refunded.

  • Within 24 hours prior to your tour departure, your tour is 100% non-refundable.

 

For Private Tours:

 

We accept payments by PayPal, cash, and money order and require the tour to be paid in full up front.

 

If you cancel your tour:

 

  • Up to 10 days prior to your tour departure, a full refund will be applied minus a $25 non-refundable administrative fee.

  • Up to 3 days prior to departure, your tour will be refunded 50%

  • Within 3 days prior to your departure, your tour is 100% non-refundable.

 

In the extremely unlikely event that we have to cancel your tour, your money will be 100% refunded.

Borealis Adventures Patagonia

Punta Arenas, Chile

© 2019 Boreal Penguin Adventures SPA